Beversbrook Medical Centre

Hello there, I am sorry to hear that you have been having problems getting an appointment. This is unusual as we do have lots of options for you to come in and see our team of nurses who can help you. We also have a Pharmacist and a Specialist Practitioner (paramedic) who can also assist you in looking after your health as well. You may be interested to know that you can have direct access to our Asthma Nurse through your Systm Online account, so can send her a message regarding any queries you may have around managing your long term conditions. I wonder if you would be so kind as to contact me at emmybutcher@nhs.net and I will be more than happy to assist you to make sure that you get the best possible service and ease of access to our clinicians. We can even arrange for you to visit us here at the Surgery, where you can use our free patient wifi and our skilled IT team to assist you in setting up Systm Online on your smart phone or tablet. Please contact me if this is helpful. In the meantime, thanks for your feedback - it is really helpful to hear from our patients and I hope we can touch base so that we can resolve these issues you are experiencing. Many thanks - Emmy Butcher, Managing Partner.

Hello there, thanks for this feedback. I'm sorry to hear you have been experiencing problems with your prescriptions. You may be keen to hear that we have a dedicated team to help with prescription problems and are working with local Pharmacies and the Local Pharmaceutical Committee to ensure that our processes are patient friendly and streamlined. I am curious to hear more about the problems you have been experiencing and would be grateful if you could contact me at emmybutcher@nhs.net with more information. It would be helpful to see if we can resolve these issues to improve your experience going forward. In particular you may be able to benefit from access to Systm Online so that you can control your nominated Pharmacy of choice options. In addition, you may also be interested to hear that we have an in-Practice Pharmacist, Zoe Pearce, who works with us three days a week who can carry out medication reviews and also review any on going medication issues you may be experiencing. I hope this helps in the meantime and I look forward to hearing from you. Kindest regards, Emmy Butcher, Managing Partner.

Hi there, thanks for your review which is really helpful. We always love hearing from our patients as it helps us to benchmark how well we are achieving our patient care standards and to exploit any opportunities for improvement where possible. We agree, we would love to make our waiting times for routine appointments shorter. To help this we have employed a wide variety of clinicians to help our patients to be seen by the most appropriate healthcare professional as soon as possible. We have a wide variety of skilled clinical colleagues who work alongside our GPs to help improve patient care and access to appointments. For example we now have a Pharmacist, Zoe, who is in Surgery three days a week and able to see patients for medicine reviews and medicine related consultations. We also have two minor illness nurses, Hannah and Bev, who assist with the on the day triage and we have a Special Practitioner, Paul, who can carry out home visits for our elderly patients. We also employ locum doctors to help provide extra GP clinics as well. It is always worthwhile speaking to one of our helpful Receptionists if you are struggling to find an appointment to suit your needs as they will be able to assist you. It may be that one of our other healthcare professionals can help you or you may be able to find the solution through our online patient resources. We are always looking for ways of improving care and would welcome any suggestions you may have to assist us in our efforts and you can contact me directly at emmybutcher@nhs.net. In the meantime, thanks again for your feedback, which is appreciated! Kindest regards, Emmy Butcher - Managing Partner